Here you will find some common asked questions, please if you feel that these didn’t help you don’t be afraid to ask our customer service team for help.

How Long Does It Take To Get My Items?

This can vary based on the item and the items location
As we deal in both foreign and local locations some items may take longer then others.
We recommend a 3-4 week time frame as a safe bet for getting your item.
Some will show up much faster than that.

How do I measure for items?

This will be located in the "HOW TO MEASURE" section

How do refunds work?

At Fairyseason, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our Customer Service.

Do I get a Tracking Number?

A tracking number will be provided once it is available. Usually in less then 3-4 business days after purchase

What about shipping delays?

Due to the fact we are in multiple countries around the world, holidays play a huge part in the shipping schedules.
We will do our best to keep you posted on any holidays that could hold up shipping times for your products.